Hospitality Leader Chantilly, VA

Hospitality Leader

Full Time • Chantilly, VA

 

Location

3454 Historic Sully Way

Chantilly, VA 20151

 

Role Summary

Work with the internal team, marketing staff, and directors to increase sales opportunities and thereby maximize revenue for the organization. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Dulles Discovery is successful in the following areas:

  • Front of House & Drive Thru Staffing and Operations
  • Leadership and People Development of Front of House & Drive Thru Team
  • Vision and Service Model compliance throughout all areas of oversight.

 

General Responsibilities:

  • Develop a restaurant culture of sales-focused team members and leaders. A culture of product knowledge, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Zappo’s Teavana, Apple. This is a culture change.
  • Maintain vision alignment with the Operator and the leadership team
  • Participate in monthly Director Team meetings
  • Ensure “Suggestive Selling” is taking place throughout the restaurant
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
  • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

 

Front of House Responsibilities:

  • Approve the quality of opening and closing procedures by performing regular walk throughs with leadership team.
  • Ensure and coach Team Members and Leaders to consistently follow all Chick-fil-A processes and procedures.
  • Complete Scheduling in a way that positively impacts the business for labor costs and allows for proper execution of 2MS, OE and EC.
  • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Proficient in all positions throughout restaurant.
  • Proficient in maintenance of equipment.
  • Understand the federal and local health code regulations.
  • Assist Operator in Time Punch Management.
  • Train team to present food to guests with neatness and attractiveness.
  • Ensure leaders are appropriately and consistently performing money duties – count down registers, perform close of day in the back office and deposits.
  • Oversee ordering of money for change fund.
  • Oversee cleanliness and organization systems.
  • Ensure completion of daily reports and tracking of cash over/short.
  • Oversee speed of service and completion of goals.
  • Own the customer experience, including but not limited to, Operational Excellence and Raving Fan Metrics through CEMs, ROE and RQA systems
  • Develop leaders to execute disciplinary expectations all day, every day.
  • Maintain/Oversee front counter employee performance review system.
  • Lead regular/ongoing coaching sessions with AM & PM Managers while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.
  • Create ongoing/daily relationship with Kitchen Director – both working to ensure all parts of the business are in full support of each other.
  • Ensure all front counter employees are always in full uniform/groomed property, etc.
  • Ensure all front counter employees are knowledgeable about menu options and pricing.
  • Responsible for development of all Front Counter team members, team leaders and managers.
  • Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Create, lead and implement systems that will be the standard for all front counter innovation and high performance teams throughout the restaurant.
  • Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.
  • Perform/Oversee all money duties – counting down registers, performing close of day in the back office and bank deposits.
  • Ensure Front Counter is always clean and organized by creating and implementing a cleanliness/maintenance schedule.

 

Marketing Responsibilities:

  • Oversee marketing budget
  • Marketing team leadership – Coordinator and Promotions Team
  • Execute marketing plan and measure results
  • Represent the Operator and Chick-fil-A at community events
  • Work alongside the Director, Business Development to build community relationships, sales building ideas and ongoing sales innovation streams
  • Establish good will and build sales through DOC and PAL coupon distribution
  • Develop and execute cross-promotions with other merchants in the surrounding areas
  • Develop and execute Business of the Day program
  • Promotion tracking & analysis
  • Redemption tracking & analysis
  • Maintain restaurant website; update with current promotions
  • Manage donation requests
  • Manage and execute Food Distribution plan (at least once per week)
  • Work to increase sales by locating, developing, defining, negotiating, and finding new revenue streams and customer acquisition streams
  • Become our ambassador to the community – develop a deep understanding of our community and its opportunities.
  • Actively and aggressively go after mutually-beneficial partnerships within the community
  • Represent the Operator and Chick-fil-A at community events
  • Develop and execute cross-promotions with other merchants in the surrounding areas
  • Build Rolodex of “Community Influencers” in our area for every Industry – Retail, Restaurants, Finance, Tourism, Hotels, Education, Construction, etc. Build relationships/contacts and work to foster relationships for sales growth.
  • Activate strong relationship with government officials
  • Oversee social media plan/e-blasts & text messaging programs
  • Execute events strategy based on Marketing Plan
  • Ensure all communications are in compliance with Chick-fil-A graphic and logo standards
  • Distribute appropriate marketing materials to appropriate staff
  • Track coupon redemptions; sort for month-end packages
  • Ensure sampling is being maximized on a daily basis
  • Ensure POP materials are up and all store merchandising is well-coordinated (one consistent message)
  • Develop and execute Team Member Contests tied to results
  • Maintain restaurant website; update with current promotions
  • Manage and execute Food Distribution plan based on 1% marketing credit
  • Activate the Cow

 

Yearly & Quarterly Planning:

  • Work with Operator and Director, Business development to complete Annual Marketing Plan and Annual Business Plan.
  • Create quarterly plans based on business fluctuations and needs for Marketing and FOH Management Teams.
  • Ensure marketing team and FOH drills down plans into daily tasks and execution plans

 

Skills:

  • Strategic thinker, Goal-oriented, Tech-savvy
  • Completed all necessary eTRAIN material.
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Outstanding communication skills
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Ability to work well with the public/network
  • Outgoing/friendly
  • Good business sense, achiever
  • Affinity for sales/marketing
  • Good written/verbal communicator
  • Good negotiation skills
  • Strong project/time management skills
  • Strong follow-through on assignments
  • Proven history of consistently performing at a high level
  • 2nd Mile Service is second nature
  • Unquestionable integrity and represents Chick-fil-A well
  • Anticipates problems before they happen
  • Passionate about building relationships with clients
  • Able to lift 40 - 60 pounds on a consist basis
  • Ability to prioritize
  • Organizational skills
  • Close attention to detail
  • Ability to multi-task
  • Detail orientated
  • Able to work well independently and in a team environment
  • Servant spirit with strong sense of stewardship
  • Self-starter who completes tasks without excessive supervision

 

Specific Experience:

  • Required: High School Diploma or equivalent
  • Required: Strong analytical and problem solving skills

 

Preferred qualifications:

  • Bachelor's degree or above, preferably in a business or hospitality
  • Experience as a leader food service operations
  • Years of Experience: 2
  • Bilingual: English and Spanish
  • This is a full time position.
  • This person must be skilled in time management.
  • This person must be self-directed and highly organized.
  • This person must master all knowledge and skills of every position in the Restaurant. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location*
Resume/Qualifications*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020


Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilitiesi. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.


How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.


Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.