Team Leader (PM) - Full Time Chantilly, VA

Team Leader (PM) - Full Time

Full Time • Chantilly, VA

 

Location

3454 Historic Sully Way

Chantilly, VA 20151

 

Role Summary

Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).

 

General Responsibilities

  • Oversee a particular function of the restaurant (see below) while working your scheduled shift.
  • Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
  • Implementing decisions made by the AM/PM manager on duty
  • Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
  • Shift management – breaks, communication, call-off management, discipline, reward & recognition
  • Consistently coach and mentor team members around TMDP and best practices.
  • Empower, encourage and provide feedback to team members on a daily basis
  • Ensure all team members on shift are aware of plan for the day.
  • Ensure store is neat, clean and organized at all times.
  • Oversee team member contests and recognition during shifts
  • Ensure use of proper labeling procedures (Dog ear, product, date, initial).
  • Ensure portions are correct and meet all weight and presentation expectations.
  • Ensure FIFO (First In, First Out) model is being followed.
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
  • Train team to present food to guests with neatness and attractiveness.
  • Be an advocate for improvement of CEM scores.
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • If closing, control pre-close functions while not compromising service and food quality standards.
  • Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
  • Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
  • FOH -- Ensure RFS (Recipe for Service) and Second Mile Service (2MS) is implemented during all business hours.
  • Back of the House (BOH) – Follow all waste tracking procedures at all times.
  • BOH – Ensure holding system is used at all times.
  • BOH – Is aware of food cost and labor cost best practices and works to implement them at all time

Skills

  • Outstanding communication skills
  • Outgoing/friendly/patient
  • Great verbal communicator
  • Leader (track record of achievement)
  • Desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented
  • Ability to influence others
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Possess leadership skills
  • Ability to make decisions quickly
  • Ability to motivate others
  • Proven history of consistently performing at a high level
  • Competency in area of responsibility
  • Embodies the Restaurant’s vision
  • 2nd Mile Service is second nature
  • Unquestionable integrity and represents Chick-fil-A well
  • Lead the business to achieve labor/food cost targets and speed of service goals
  • Anticipates problems before they happen
  • Passion for operational excellence in everything you do
  • Responsible for money, food, labor, and training systems
  • Efficiently communicate with all staff. Has been certified in all areas relevant to either front or back of house.
  • Able to lift 40 - 60 pounds on a consistent basis

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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Expires 1/31/2020


Why are you being asked to complete this form?

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  • Intellectual disability (previously called mental retardation)

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Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

i Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.