Location
3454 Historic Sully Way
Chantilly, VA 20151
Role Summary
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Implementing decisions made by the AM/PM manager on duty
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around TMDP and best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat, clean and organized at all times.
- Oversee team member contests and recognition during shifts
- Ensure use of proper labeling procedures (Dog ear, product, date, initial).
- Ensure portions are correct and meet all weight and presentation expectations.
- Ensure FIFO (First In, First Out) model is being followed.
- Protect the customer experience by ensuring packaging, food presentation and quality is top level.
- Train team to present food to guests with neatness and attractiveness.
- Be an advocate for improvement of CEM scores.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
- FOH -- Ensure RFS (Recipe for Service) and Second Mile Service (2MS) is implemented during all business hours.
- Back of the House (BOH) – Follow all waste tracking procedures at all times.
- BOH – Ensure holding system is used at all times.
- BOH – Is aware of food cost and labor cost best practices and works to implement them at all time
Skills
- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- Desire for ongoing training/education
- Ability to work in a team environment
- Results-oriented
- Ability to influence others
- Detailed & keenly observant
- Passion for procedural discipline
- Possess leadership skills
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurant’s vision
- 2nd Mile Service is second nature
- Unquestionable integrity and represents Chick-fil-A well
- Lead the business to achieve labor/food cost targets and speed of service goals
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Responsible for money, food, labor, and training systems
- Efficiently communicate with all staff. Has been certified in all areas relevant to either front or back of house.
- Able to lift 40 - 60 pounds on a consistent basis
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
A job at Chick-fil-A Chantilly Air & Space Museum Parkway is more than just a job. It is a commitment to intentional excellence. We exist to create joyfully hospitable, craveable and memorable experiences to all we come in contact with.
We are to building an innovative, fun, team member driven and service centered culture and we are combining it with our fresh, hot and tasty food.
If integrity, honesty, servant leadership are core values that resonate with you. If you take no greater pleasure than working with a team and achieving our common goal of impacting our local community, then join us and let us help you do your life's most REMARKable work here.
Here are some of the great benefits of working at Chick-fil-A:
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.