Manager - Kitchen Operations Chantilly, VA

Manager - Kitchen Operations

Full Time • Chantilly, VA



3454 Historic Sully Way

Chantilly, VA 20151


Role Summary

Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Dulles Discovery is successful in the following areas:

  • Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
  • Yearly & Quarterly Planning
  • Back of House Staffing and Operations
  • Leadership and People Development of Back of House Team
  • Vision and Service Model compliance throughout all areas of oversight.


General Responsibilities:

  • Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Teavana, Apple. This is a culture change.
  • Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.
  • Participate in monthly BOH Team meetings
  • Ensure stewardship systems are taking place throughout the restaurant
  • Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
  • Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
  • Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • Oversee speed of service and completion of goals.
  • Drive sales growth mentality and encourage creativity and innovation throughout the business.


Back of House Responsibilities:

  • Approve the quality of opening and closing procedures by performing regular walk throughs with leadership team.
  • Ensure and coach Team Members and Leaders to consistently follow all Chick-fil-A processes and procedures.
  • Complete Scheduling in a way that positively impacts the business for labor costs and allows for proper execution of 2MS, OE and EC.
  • Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
  • Proficient in all positions throughout restaurant.
  • Understand the federal and local health code regulations.
  • Assist Director in Time Punch Management.
  • Work with the Front Counter Team to eliminate labor at every opportunity in real-time.
  • Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
  • Work with Financial Return Director and Training Director/Team to ensure all kitchen employees are trained properly.
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level.
  • Use RQA and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately. Work with Training Director/Team to address problems and create and action list.
  • Ensure all system and processes are in effect – LEAN, Cleanliness, Waste, Chicken Tracking, etc.
  • Work with Operator and Director team to oversee all BOH repairs and maintenance needs are executed.
  • Coach the behaviors of all Team Leaders and Team Members who work in the Kitchen. See Service Model.
  • Ensure Leadership Team is completing all expectations of Service Model – Daily RQAs, iAuditor, etc.
  • Inventory Management
    • End-of-Month counts and input
    • Maintaining accurate transfer logs
    • Effective & efficient ordering
    • Overall Inventory and store organization
  • Assist Director in maintaining and overseeing Kitchen employee performance review system.
  • Lead regular and ongoing coaching sessions with Team Leaders while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.
  • Create ongoing/daily relationship with Front Counter Managers – both working to ensure all parts of the business are in full support of each other.
  • Ensure all kitchen employees are always in full uniform/groomed property, etc.
  • Responsible for development of all kitchen team members, team leaders and managers.
  • Create, lead and implement systems that will be the standard for all kitchen innovation and high performance teams throughout the restaurant.
  • Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.
  • Ensure kitchen is always clean and organized by creating and implementing a cleanliness/maintenance schedule.


Financial Management:

  • Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A recipe and portioning procedures to minimize food waste and ensure consistency.
  • Manage Labor Tracking systems and be advocate and leader within manager teams of labor goals and trends.
  • Lead labor management through productivity sheets throughout restaurant on all shifts.
  • Oversee all waste systems to ensure accurate information is being captured.
  • Work with training team to ensure that all leaders and team members are managing costs and using stewardship mentality all day, every day.
  • Assist Financial Return Director in execution of Repairs and Maintenance schedules throughout restaurant.
  • Ensure that Daily, Weekly, Monthly and Quarterly Cleaning checklists are being used throughout restaurant to maximize equipment performance.
  • Report to Operator and Financial Return Director trends within labor and food waste to ensure accurate monthly projections.


Yearly & Quarterly Planning:

  • Work with Financial Return Director to complete Annual Business Plan.
  • Create quarterly plans based on business fluctuations, goals and needs for BOH Management Teams.



  • Strategic thinker, Goal-oriented, Tech-savvy
  • Completed all necessary eTRAIN material.
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Outstanding communication skills
  • Maintains a number of business and professional community contacts
  • Self-starter, creative and flexible
  • Ability to work well with the public/network
  • Outgoing/friendly
  • Good business sense, achiever
  • Affinity for sales/marketing
  • Good written/verbal communicator
  • Good negotiation skills
  • Strong project/time management skills
  • Strong follow-through on assignments
  • Proven history of consistently performing at a high level
  • 2nd Mile Service is second nature
  • Unquestionable integrity and represents Chick-fil-A well
  • Anticipates problems before they happen
  • Passionate about building relationships with clients
  • Able to lift 40 - 60 pounds on a consist basis
  • Able to work well independently and in a team environment
  • Servant spirit with strong sense of stewardship
  • Self-starter who completes tasks without excessive supervision


Preferred qualifications:

  • Bachelor's degree or above, preferably in a business or marketing field of study
  • Experience as a leader food service operations
  • Years of Experience: 2
  • Bilingual: English and Spanish
  • This is a full time position.
  • This person must be skilled in time management.
  • This person must be self-directed and highly organized.
  • This person must master all knowledge and skills of every position in the Restaurant. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.