Location

3454 Historic Sully Way

Chantilly, VA 20151

Role Summary

Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Dulles Discovery is successful in the following areas:

• Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
• Yearly & Quarterly Planning
• Back of House Staffing and Operations
• Leadership and People Development of Back of House Team
• Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

• Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Teavana, Apple. This is a culture change.
• Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.
• Participate in monthly BOH Team meetings
• Ensure stewardship systems are taking place throughout the restaurant
• Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.
• Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
• Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
• Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
• Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• Oversee speed of service and completion of goals.
• Drive sales growth mentality and encourage creativity and innovation throughout the business.

Back of House Responsibilities:

• Approve the quality of opening and closing procedures by performing regular walk throughs with leadership team.
• Ensure and coach Team Members and Leaders to consistently follow all Chick-fil-A processes and procedures.
• Complete Scheduling in a way that positively impacts the business for labor costs and allows for proper execution of 2MS, OE and EC.
• Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
• Proficient in all positions throughout restaurant.
• Understand the federal and local health code regulations.
• Assist Director in Time Punch Management.
• Work with the Front Counter Team to eliminate labor at every opportunity in real-time.
• Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
• Work with Financial Return Director and Training Director/Team to ensure all kitchen employees are trained properly.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Use RQA and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately. Work with Training Director/Team to address problems and create and action list.
• Ensure all system and processes are in effect – LEAN, Cleanliness, Waste, Chicken Tracking, etc.
• Work with Operator and Director team to oversee all BOH repairs and maintenance needs are executed.
• Coach the behaviors of all Team Leaders and Team Members who work in the Kitchen. See Service Model.
• Ensure Leadership Team is completing all expectations of Service Model – Daily RQAs, iAuditor, etc.
• Inventory Management
  • End-of-Month counts and input
  • Maintaining accurate transfer logs
  • Effective & efficient ordering
  • Overall Inventory and store organization
• Assist Director in maintaining and overseeing Kitchen employee performance review system.
• Lead regular and ongoing coaching sessions with Team Leaders while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.
• Create ongoing/daily relationship with Front Counter Managers – both working to ensure all parts of the business are in full support of each other.
• Ensure all kitchen employees are always in full uniform/groomed property, etc.
• Responsible for development of all kitchen team members, team leaders and managers.
• Create, lead and implement systems that will be the standard for all kitchen innovation and high performance teams throughout the restaurant.
• Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.
• Ensure kitchen is always clean and organized by creating and implementing a cleanliness/maintenance schedule.

Financial Management:

• Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A recipe and portioning procedures to minimize food waste and ensure consistency.
• Manage Labor Tracking systems and be advocate and leader within manager teams of labor goals and trends.
• Lead labor management through productivity sheets throughout restaurant on all shifts.
• Oversee all waste systems to ensure accurate information is being captured.
• Work with training team to ensure that all leaders and team members are managing costs and using stewardship mentality all day, every day.
• Assist Financial Return Director in execution of Repairs and Maintenance schedules throughout restaurant.
• Ensure that Daily, Weekly, Monthly and Quarterly Cleaning checklists are being used throughout restaurant to maximize equipment performance.
• Report to Operator and Financial Return Director trends within labor and food waste to ensure accurate monthly projections.

Yearly & Quarterly Planning:

• Work with Financial Return Director to complete Annual Business Plan.
• Create quarterly plans based on business fluctuations, goals and needs for BOH Management Teams.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Completed all necessary eTRAIN material.
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional marketing or communications experience
• Outstanding communication skills
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Ability to work well with the public/network
• Outgoing/friendly
• Good business sense, achiever
• Affinity for sales/marketing
• Good written/verbal communicator
• Good negotiation skills
• Strong project/time management skills
• Strong follow-through on assignments
• Proven history of consistently performing at a high level
• 2^nd Mile Service is second nature
• Unquestionable integrity and represents Chick-fil-A well
• Anticipates problems before they happen
• Passionate about building relationships with clients
• Able to lift 40 - 60 pounds on a consist basis
• Able to work well independently and in a team environment
• Servant spirit with strong sense of stewardship
• Self-starter who completes tasks without excessive supervision

Preferred qualifications:

• Bachelor's degree or above, preferably in a business or marketing field of study
• Experience as a leader food service operations
• Years of Experience: 2
• Bilingual: English and Spanish
• This is a full time position.
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must master all knowledge and skills of every position in the Restaurant.